Privacy Policy

1. Information we collect

Information may include your name, email, phone number, pickup and drop-off locations, itinerary details, payment information processed through payment providers, special requests, preferences, and communications with the Blackoaks team.

The website may also collect technical information such as IP address, browser and device type, operating system, referring source, pages visited, and time spent on the website.

2. How information is used

Information may be used to process and confirm bookings, communicate confirmations and updates, provide and improve chauffeur services, process payments, manage billing, respond to inquiries, send consented marketing, meet legal obligations, resolve disputes, and understand website usage.

3. How information is shared

Blackoaks does not sell, trade, or rent personal information. Limited sharing may occur with trusted service providers that support website operation, payment processing, and service delivery; where required by law; during a business transfer; or where necessary to protect clients, the public, and Blackoaks.

4. Data retention

Personal information is retained only as long as necessary for the purposes described in this policy, legal obligations, dispute resolution, and agreement enforcement. Information that is no longer required is deleted or anonymized.

5. Cookies and tracking

The website does not set tracking or marketing cookies. Blackoaks may use privacy-preserving server-side operational metrics through Cloudflare to understand traffic, performance, form reliability, and security events without storing raw visitor IP addresses in website analytics.

6. Third-party services

The website may link to booking platforms, payment processors, maps, and social networks. Their privacy practices are governed by their own policies, and Blackoaks is not responsible for third-party content or privacy practices.

7. Privacy rights

Depending on your location, you may have rights to access, correct, delete, restrict, or receive a portable copy of personal information, and to withdraw marketing consent. Contact Blackoaks to make a privacy request.

8. Children's privacy

Blackoaks services are not directed to individuals under 18 and personal information from minors is not knowingly collected. If such information is identified, Blackoaks will take steps to delete it.

9. Information security

Appropriate technical and organizational measures are used to protect information from unauthorized access, loss, misuse, alteration, and disclosure. Payment information is processed through secure payment providers and is not stored on Blackoaks servers. No internet transmission or electronic storage system can guarantee absolute security.

10. Changes to this policy

This policy may be updated periodically. Changes will be posted on this page, and continued use of the services after an update indicates acceptance of the revised policy.

11. Contact information

Questions or privacy requests can be sent to info@blackoaksexecutive.com or by phone at +1 (647) 824-5466. Mailing address: 407 Iroquois Shore Road, Oakville, Ontario L6H 1M3, Canada.