Terms and Conditions

1. Acceptance of terms

These terms apply to all visitors, users, passengers, and clients using Blackoaks services, including corporate travel, weddings, airport transfers, special events, tours, private aviation, and city-to-city transportation.

2. Service description

Blackoaks provides chauffeur transportation across Toronto, the GTA, Southern Ontario, and other agreed destinations. Services may include airport transfers, hourly hire, corporate and VIP travel, events, weddings, city-to-city rides, private-jet ground transportation, and private tours. All services are subject to availability and advance confirmation.

3. Booking and reservations

Bookings may be requested through the website, phone, or email and are confirmed only after Blackoaks has accepted the request and any required payment or deposit has been received. Clients must provide accurate pickup, destination, timing, passenger, luggage, and special-requirement information. Events and peak-period bookings should be reserved as early as possible.

4. Payment terms

Payment is due at booking unless otherwise agreed in writing. Major credit cards, bank transfers, and approved corporate billing may be accepted. Weddings, special events, and large-group reservations may require a non-refundable 50% deposit, with the remaining balance due no later than 48 hours before service.

Additional charges may apply for extended waiting time, additional stops, excessive cleaning or damage, tolls, parking, and other agreed road or venue charges.

5. Cancellation policy

• More than seven days before service: refund less a 10% administrative fee.
• Three to seven days before service: 50% refund.
• Less than three days before service: no refund.
• Wedding and special-event deposits are non-refundable.

If Blackoaks must cancel because of severe weather, vehicle breakdown, chauffeur unavailability, or another unforeseen circumstance, the client will be offered a refund or rescheduled service.

6. Passenger responsibilities

Passengers must behave safely and respectfully, wear seatbelts where required, and avoid smoking, vaping, illegal substances, dangerous conduct, and excessive disruption. The booking client is responsible for damage caused by their party. A journey may be ended without refund if behaviour creates a safety risk or materially violates these terms.

7. Service changes

Changes to pickup time, location, destination, passenger count, or vehicle preference should be provided at least 48 hours before service. Changes remain subject to availability and may result in additional charges.

8. Liability

Blackoaks uses insured vehicles and professional chauffeurs but is not responsible for delays or losses caused by traffic, weather, road closures, government restrictions, or other events outside reasonable control. Clients should allow sufficient travel time for airports, events, and other time-sensitive journeys.

9. Changes to these terms

These terms may be updated periodically. Updated terms take effect when posted, and continued use of Blackoaks services indicates acceptance of the revised terms.

10. Contact information

Questions can be sent to reservations@blackoaksexecutive.com or by phone at +1 (647) 824-5466. Mailing address: 407 Iroquois Shore Road, Oakville, Ontario L6H 1M3, Canada.